Information We Collect

When you reach out to us for corporate flower arrangements or gift services, we gather information you voluntarily share. This includes your name, business name, email address, phone number, delivery locations, and specific requirements for your floral needs. We also collect payment details when you place orders, though this is securely processed by our payment partners.

for our corporate clients, we may obtain additional business information such as company registration details, preferred delivery timelines, and budget constraints. This helps us deliver a tailored service that fits your business needs.

Our website automatically gathers certain technical data whenever you visit. This includes your IP address, browser type, device information, and navigation patterns. We use this information to enhance site performance and understand how clients discover our services.

How We Use Your Information

We primarily use your personal information to complete flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your specifications, and communicating about your service needs.

We also utilize information to improve our services and the overall website experience. This helps us identify which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.

Information Sharing and Disclosure

TimberGentleVale respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.

We may share essential information with trusted service partners who assist us in operating our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it solely for the specific services they provide to us.

We may disclose information if required by law, a court order, or government request. We may also share information to safeguard our rights, property, or safety, or the safety of our customers and employees.

Data Security Measures

We treat the protection of your personal data with utmost seriousness and deploy suitable technical and organizational safeguards. This includes safe data storage, encrypted transmissions, and restricted access to personal information inside our organization.

Although we employ robust security measures, no online transmission method is entirely secure. We regularly update our security practices to guard against emerging threats.

Your Privacy Rights

You hold important rights over your personal data. Subject to applicable laws, you may be entitled to access, rectify, erase, or limit how your information is used.

To exercise these rights, contact us using the details provided at the bottom of this policy. We will respond to requests within a reasonable timeframe as required by applicable law.

Data Retention

We keep personal data only as long as needed to provide our services and fulfill legal obligations. Retention periods vary depending on the type of information and the purpose for which it was collected.

Cookies and Website Tracking

Our site uses cookies and similar technologies to enhance your browsing experience and to gain insight into how visitors interact with our site. Cookies help us store your preferences and assess site performance.

You can adjust cookie settings in your browser. However, turning off certain cookies might impact site functionality. For detailed information about our cookie practices, please consult our Cookie Policy.

Third-Party Links

Our site may include links to external websites or services. This privacy policy covers only TimberGentleVale and our site; we are not responsible for the privacy practices of other sites.

We recommend reviewing the privacy policies of any third-party sites you access through our links.

Policy Updates

We might revise this privacy policy from time to time to reflect updates in our practices, offerings, or legal obligations. When major changes occur, we will adjust the "Last Updated" date at the top of this policy.

We invite you to periodically review this policy to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns regarding how we process your information, please reach out to us.